FAQ's
Frequently questions asked
Have questions about our products, or services? Find answers to the most common.
1
How do I care for my clothing?
Most of our clothes and accessories can be machine washed on a hand wash program, but some items are dry clean only. Before cleaning a garment, please refer to the description, care, and details section, as well as the label upon receipt of the item. For items made of two or more fabrics, we recommend adding a color catch cloth when washing.
2
How often do you release new collections?
We launch new collections twice a year and supplement them with new items every month. Stay updated by following us on social networks or subscribing to our newsletter to ensure you don't miss out on the latest additions to our collections.
3
How do I determine the correct clothing size?
Before placing your order, check the international size chart to avoid receiving ill-fitting garments. Sizes vary across countries and brands, so it's crucial to cross-reference your measurements with the chart. Ensuring you order the correct size is essential for a perfect fit, no matter where the clothing is from.
4
What does "custom size" mean, and why is it more expensive than standard sizes?
"Custom size" refers to clothing that is made to fit specific measurements provided by the customer, rather than following standard size charts. It is typically more expensive than standard sizes due to several reasons:
- Individualized Patterns: Each garment in a custom size requires a unique pattern to be created based on the customer's specific measurements. This process is more labor-intensive and requires skilled craftsmanship.
- Specialized Labor: Creating custom-sized garments often involves skilled tailors or seamstresses who specialize in handling individual measurements and ensuring a precise fit. This specialized labor comes at a higher cost compared to mass-produced standard sizes.
Here are some common scenarios where custom sizing is beneficial:
- Different Sizes for Upper and Lower Body: Some individuals may have different measurements for their upper and lower body, making it difficult to fit into standard sizes.
- Between Sizes: Measurements may fall between two standard sizes, requiring adjustments to achieve a proper fit.
- Height Variations: Individuals who are taller or shorter than average may require adjustments in length proportions.
By offering a custom size service, companies aim to provide a solution for customers who do not fit standard sizes perfectly. This service allows customers to choose a design from the regular collection and have it tailored to their unique measurements, ensuring a better fit and customer satisfaction.
For more details on how to utilize the custom tailoring service, customers are encouraged to visit the Custom Tailoring page for comprehensive information.
Shipping & Returns
1
Do you offer international shipping?
Yes, we do offer international shipping. For more information, such as prices and delivery times, please see the Shipping Policy page and the Delivery and Sustainability section on the product page.
2
Can I return or exchange items?
Yes, you can return your item, provided it is in the same condition and unused. For more information, please see the Refund Policy page.
